The Disney Way For
The Digital Age – Podcast
Magical customer experiences don’t happen by accident, they happen through careful planning & meticulous design. Kevin Kelly and Debbie Zmorenski have been engineering extraordinary customer experiences for over 30 years … Join us as we explore corporate culture, branding, service excellence, and much more. Through storytelling, technical curiosity and friendly conversation, “The Disney Way for the Digital Age”.
E2: Three Pillars Supporting Great Customer Experience
E3: Managing Chaos and Control – Right Fit Hire and Technology
E4: Demystifying Brand Identity and the Emotional Connection
E5: Foundations: How a Solid Service Framework Can Shape Your Culture
E7: Innovate, Adapt, or Die
E8: Disney’s Secret Sauce, Our Special Guest – Mary Flynn
E9: Faster Than Normal Zombie Loyalists with Peter Shankman
E10: Operation Recap – Season 1 Review and a Dramatic Cliffhanger
