by dev_admin | Feb 20, 2025 | Artificial Intelligence (AI), Customer Experience (CX)
The hospitality industry is undergoing a digital revolution, and artificial intelligence (AI) is leading the charge in creating seamless, contactless experiences for guests. From AI-powered check-ins to voice-activated room controls, hotels are embracing smart...
by dev_admin | Feb 11, 2025 | Artificial Intelligence (AI), chatbots, Customer Experience (CX)
As artificial intelligence (AI) continues to revolutionize industries, the hospitality sector is embracing AI-driven solutions to enhance guest engagement and streamline operations. A recent study found that 70% of guests find chatbots highly beneficial for handling...
by dev_admin | Jan 23, 2025 | Artificial Intelligence (AI), Customer Experience (CX)
Artificial intelligence (AI) is rapidly transforming industries worldwide, and hospitality is no exception. According to a recent report, the majority of hoteliers believe AI is already making an impact or will do so within a year. Research involving 327 hotel...
by dev_admin | Sep 16, 2024 | Customer Experience (CX)
We are thrilled to announce the launch of our latest book, The Disney Way for the Digital Age, now available on Amazon.com! As showcased at D23, Disney is setting the stage for a new era, and our book provides an in-depth look at how Disney’s explosive growth and...
by Kevin Kelly | Sep 23, 2023 | Customer Experience (CX)
Introduction: In today’s digital age, guest connectivity has become a crucial aspect of the hospitality industry. Hotels are constantly seeking innovative ways to engage with their guests, provide personalized experiences, and ultimately cultivate long-term...
by Kevin Kelly | Jul 13, 2023 | Artificial Intelligence (AI), Customer Experience (CX), Editorial, Thought Leadership
With the advent of ChatGPT (Generative Pre-trained Transformer), the general population is realizing that AI can and will change people’s lives. The concept of AI as applied to business has been on large corporation’s radar for several years. As various AI services,...
