The South By Southwest Conference is one of the most highly-anticipated creative events of the year, attracting people from around the world to celebrate the convergence of the interactive, film and movie industries. Bigbuzz is incredibly proud to announce that our Co-President Kevin Kelly will be hosting a panel discussion with colleagues Clara De Soto, Co-Founder of, and Debbie Zmorenski, Cultural Engineer Consultant and former Disney Leadership. The panel, Chatbots & Pixiedust: Extraordinary Service, will focus on the importance of effective customer service practices and how technology presents an opportunity to deliver positive consumer experience via chatbots. Whether you’re attending the event or streaming from the convenience of your desk, be sure to tune in! Also, check out this article Kevin was featured in, speaking with Logan Seif, Texas State University graduate student and journalist for their online publication, SXTXState, about the panel and what he hopes the audience will learn from it.